Personal tools
You are here: Home Sewage Rates, Billing Information, & Make a Payment Suspect a Water Leak?

Suspect a Water Leak?

Here is what to do if you suspect you may have a water leak. Please read and follow all instructions.

Save Water

Important: Contact your Water Service Provider Immediately!

Indiana American Water Customers call (800)492-8373.

More information about Indiana American Water: 

https://amwater.com/inaw/customer-service-billing/contact-us

Seelyville Customers call (812)877-2556.

More information about Seelyville Water:

https://www.doxo.com/info/seelyville-water-sewage-in

 

Important: Contact City of Terre Haute Sewage Billing at (812)244-2343 and report the suspected leak. Email to:

SewageBilling@terrehaute.in.gov

Additional Resources and Information Regarding Water Leaks:

https://amwater.com/inaw/water-information/detecting-leaks

So there has been a confirmed leak, NOW WHAT?

1. Contact your Water Service Provider and request an adjustment.  Sewage bills are based off of water meter readings.  If your Water Service Provider notifies Terre Haute Sewage Billing Department, your sewage bill will be adjusted accordingly.  It is important and your responsibility to ensure that Terre Haute Sewage Billing is notified.

2. To be considered for any additional adjustment to your sewage bill, you must provide a copy of the leak repair bill along with a detailed description of the type of leak and where the leaking water was dispersed.  The documents, as well as a written request for adjustment must be submitted to:

City Controller's Office at 17 Harding Av, Room 209. 

Terre Haute, IN 47807

The request for adjustment must be made within 60 days of the highest billed month during the leak episode.  All required documentation must be submitted within 180 days of the billing date. 

Procedures and restrictions: Updated to reflect G.O. 08, 2017 available for viewing here General Ordinance No. 8, 2017.

a. No leak adjustment will be considered until the leak has been identified and repaired.

b. No more than one (1) leak adjustment shall be granted per meter during any twelve (12) month cycle, however an adjustment may be granted for a contiguous month during the same leak episode.

c. Current account holder must have at least six (6) month of normal/typical usage prior to evidence of a leak at the specific leak location (premise address) upon which to calculate an average bill.

d. The highest month of usage during the confirmed leak episode shall be considered for an adjustment.

e. The contiguous month adjustment may be granted up to 50% of the total of the already granted adjustment, but no lower than the six (6) month previous bill average.

f. If it is determined that the excessive water usage did enter the City sewage system, no leak adjustment may be granted.         

Document Actions