Department:  Office of Information Technology                                                

Reports to:     Chief Information Officer                     

FLSA:             Exempt                                             

Salary Range:     $41,200 to $45,636           

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Job Objective:

To perform this position successfully, an individual must be able to perform each essential duty satisfactorily.  The requirements listed in this document are representative of the knowledge, skill, and /or ability required.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The successful candidate will assist in the support of desktop computing hardware, software applications, printers and computer network resources for all city employees.  The successful candidate will work with end users to ascertain the computer problems, document the problem in a trouble tracking system, resolve the problem following departmental guidelines, and document the solution for future reference and to ensure a high level of end-user satisfaction.  Computer hardware and software proficiency is required as well as effective communication with team members, end-users clients and management.  After hours on-call support for end-users is required and is on a rotation basis.

Qualifications:

  • Associate’s or Bachelor’s degree in a technical area is desirable; equivalent experience is acceptable.
  • Working knowledge and experience using and supporting Windows operating systems, Microsoft Office product suite, Visio, web browser support, as well as LINUX and other open source software.
  • Microsoft, CompTIA, Cisco, VMware certifications are very beneficial
  • Prior helpdesk experience and remote support experience is beneficial
  • Application or end-user training experience is beneficial

Skills and Knowledge:

  • Strong working knowledge of Windows operating systems and Microsoft Office Products necessary.
  • Ability to manage multiple priorities, projects and deadlines is necessary
  • Strong written and verbal communication skills with attention to detail in all facets of daily work is necessary
  • Knowledge of computer networking, computer security and virus eradication experience is necessary
  • Strong troubleshooting skills and the ability to follow logical, sequential steps to isolate and remediate computer, printer and network problems
  • Excellent team-oriented interpersonal skills
  • Critical thinking skills are required,
  • Desire to grow in knowledge and experience as well as a willingness to share knowledge with team members and end-users is beneficial
  • Prior helpdesk experience is beneficial
  • Audio and/or video capture, editing and storage experience is beneficial

Duties:

  • Assists clients with technical support; acts as first level of support for help desk
  • The installation, configuration, troubleshooting, and maintenance of desktop software
  • The installation, setup and upgrading of Windows OS and device drivers
  • Perform the upgrades of PC’s and servers with related application software when required
  • Provide technical support for network, email, and internet troubleshooting to other software and hardware staff
  • Provide Help Desk trouble ticket information for service level tracking in the event of any downtime caused by software problems
  • Inform users of change control with information regarding software upgrades
  • Provide prompt and courteous service to all end users and peers
  • Maintain and publish documentation on relevant projects and tasks

Physical Effort and Work Environment:

Work is generally performed in a standard office environment, but may entail site visits both outdoors and indoors in various equipment locations within buildings to assist with projects.

PHYSICAL DEMANDS

The following are some of the physical demands commonly associated with this position.

  • Daily use of computer (keyboarding) and office telephony equipment is required. 
  • While this position commonly entails 50-80% sitting and the remaining time standing or walking, the following physical demands could be associated with this position:
  • Lifting or carrying up to 50 pounds (i.e. PC or various network equipment and or tools).
  • Pushing or pulling up to 100 pounds (i.e. on a cart or pallet).
  • Stooping, kneeling, crouching, climbing, or reaching (i.e. cabling and for installation of various computer equipment).
  • Use of traditional computer data entry and interface devices, such as keyboards, mice, trackballs, video display equipment.

How to Apply: Here is the online application