Department:     Office of Information Technology                                                   

Reports to:       Chief Information Officer                     

FLSA:               Non-Exempt                                             

Salary Range:  $36,630 to $43,095

Summary:  The City of Terre Haute is a midsize city in Western Indiana with about 60,000 residents and home to four colleges.  Terre Haute is experiencing a surge in growth and are in the midst of building a new down town convention center and the new Churchill Downs Casino will break ground in the very near future on the city’s East side.   

 

The city has over 600 employees and this position will be located in City Hall.  The position is a part of the Office of Information Technology and will report to the Chief Information Officer.  We have a newly redesigned web site and several of our departments have a social media presence (FB, T,) however the city needs assistance in expanding and coordinating our brand and message to reach a greater audience. 

 

The role of the Citizen Engagement and Communications Administrator is to assist the city with ways to better connect with, engage with, and to better serve the citizens of Terre Haute.  The successful candidate will use existing tools (web, social, 311) to increase civic participation while also helping to ensure a better civic experience for our citizens.  This effort will revolve around three main areas of responsibility  

 

Outreach: This includes developing ways for the city administration and individual departments to use our existing tools (social media, web etc.) to develop campaigns, monitor and manage them to engage our citizens.  This will include leveraging and expanding the existing 311 system to ensure the city is being responsive to citizen requests for service. 

 

Communication: Working with Mayor Bennett and city departments to engage and inform residents of existing and future initiatives.  This may include press releases, social media campaigns that inform and engage our citizens in making Terre Haute a better place to learn, live and raise a family.  Methods will include an expanded role of video that may include YouTube and Instagram.  This will also include using the existing city web tools to communicate the city’s plans, programs and projects in a clear, concise and engaging manner. 

 

Internships:  Assist with developing and implementing an internship program for city departments to assist with communications and social media outreach with citizens.  This would include coaching these departments in the best use of the web sites and social media to further engage citizens.  These internships may expand into areas of civil engineering, information technology, criminology and recreation.  

 

Responsibilities and Duties (include but are not limited to the following):

  • Design and implement social media campaigns and monitor results of the campaign
  • Create postings that will promote and engage citizens as well as follow conversations created by the campaign and interact with public responses that are created
  • Monitor all social media and web site content within the city and track the performance of campaign(s)
  • Establish relationships and networks of area professionals and influencers for social media support and contributions
  • Establish relationships and networks of professionals at local colleges and universities as a location for interns
  • Develops and ensure compliance with City policies regarding social media, marketing and use of City systems and tools
  • Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed
  • Use existing resources Tools include the use and management of the 311 system
  • Increase the use of self-reporting tools by citizens for 311 service requests
  • Help develop useful reporting tools and dashboards for city units to manage the 311 requests
  • Communicate to interest groups results and advocate internally for citizen services and concerns
  • Assist with managing 311 user community and expand the role of 311 reporting for citizens and city workers alike
  • Involved in additional projects, as assigned
  • Performs other related duties as required and assigned

Knowledge, Skills, and Abilities Required: 

  • Exceptional at communicating and building relationships
  • Excellent organizational skills and detail oriented
  • Excellent written and oral communication skills
  • Critical thinker and problem solver
  • Proficient in business posts on social media platforms
  • Familiar with web page design and publishing
  • Basic video editing and production skills
  • Excellent administrative skills and must be self-motivated
  • Must be able to multi-task and have excellent time management skills
  • Ability to work individually and as a part of a team to solve business problems

Citizen Outreach:  Utilize existing communication methods (social media, web content, video, blog etc.) on a consistent basis to reach out to constituent groups both inside and outside city government

Web site and Social Media:  Coordinates content organization within the city work as a part of the I.T. team to promote the use of the city website, both inside and outside user groups.

Assist city departments to expand and enhance the content on their departmental pages

Provide basic training and user support of the city web tools while maintaining compliance with existing standards.

Develop new ways to reach all citizen constituent groups and to coach city departments in the effective use of web/social media and other marketing efforts.  This would include the use of video production suitable for social media. 

Internship coordinator: design and develop an Internship program that will find, manage and engage college interns with various city departments. 

  • Internships for marketing our Parks and Recreational opportunities
  • Internships within City Engineering for civil engineering and GIS personnel
  • Internships for Information Technology,
  • Public Administration assist several city departments with their core business. 

Minimum Qualifications:

Education/Training:  An Associate’s Degree (required) or Bachelor’s Degree (preferred) with coursework in communications, business administration, public relations, or digital media and video production experience. 

Working Conditions:  Office Setting

Physical Requirements:

  • Ability to sit for extended periods of time.
  • Finger dexterity required to manipulate objects and use a keyboard.
  • Ability to see within normal parameters
  • Ability to hear within normal ranges.
  • Ability to extend hand(s) and arm(s).

How to Apply: Here is the online application