Position: Asst. Financial Analyst                                  

Dept: Sewage Billing

Reports To: Sewage Billing Supervisor

FLSA: Exempt

Position Responsibilities (include but are not limited to the following):

  • Take personal responsibility to provide exceptional customer service and account collection efficiency. Promote and maintain a positive City image, constructive working environments, and foster pride and professionalism in the workplace.
  • Understands municipal and state ordinances and resolutions in regards to billing and collection. Provide explanations to customer inquiries concerning policies, ordinances, and resolutions.
  • Ability to provide public access to or maintain confidentiality of department information and client service records according to all requirements.
  • Effectively communicate orally and in writing with co-workers, other City departments and agencies, vendors and the public.
  • Researches and responds to inquiries from customers and stakeholders
  • Handle incoming phone calls with courtesy and a positive attitude
  • Look up, query and input property ownership records and changes with speed and efficiency.
  • Understands and works delinquent accounts according to department policy
  • Note customer interaction and status changes in account management system
  • Corresponds with the water service provider regarding accounts
  • Applies account adjustments and charges when applicable

Knowledge, Skills, and Abilities Required:

  • Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile person involving account disputes, collections, and water shut offs for delinquent accounts.
  • Ability to work well with others in a team environment
  • Good written and oral communication skills
  • Demonstrate critical thinking and decision making skills
  • Be self motivated and able to work independently with minimal direct supervision
  • Competent in working with Microsoft Office (Excel, Word, Access) and standard office equipment such as copier and fax machines.
  • Strong math and basic accounting skills
  • Completes work timely and accurately
  • Provides a high level of Customer Service

Minimum Qualifications:

Education/Training: High school diploma or equivalent, Associate’s Degree in a business related field preferred

Experience: At least 3-5 years of experience in providing outstanding customer service in an office setting both over the phone and in person.

Working Conditions: Office Setting

Physical Requirements:

  • Ability to sit for extended periods of time.
  • Finger dexterity required to manipulate objects and use a keyboard.
  • Ability to see and hear within normal parameters
  • Ability to extend hand(s) and arm(s)

How to Apply: Here is the online application