Department: Sewage Billing                                                                             

Reports to:     Mayor

Salary Range:    $50,468 to $59,071                                     

 

Standard Job Functions

  • Take personal responsibility to provide exceptional customer service and account collection efficiency. Promote and maintain a positive City image, constructive working environments, and foster pride and professionalism in the workplace.
  • Adhere to all departmental and City policies
  • Consistent attendance and punctuality is required

Position Specific Responsibilities (include but are not limited to the following):

  • Plans, organizes, assigns, supervises, and reviews work of assigned staff; evaluates employee performance, counsels employees, and effectively recommends initial disciplinary actions; trains staff in work procedures.
  • Assists in monitoring operations and activities of billing and collection services; recommends improvements and modifications to customer service and billing.
  • Prepares various reports on operations and activities and implements policies and procedures.
  • Ability to competently serve the public with diplomacy and respect, including occasional encounters with irate/hostile person involving account disputes, collections, and water shut offs for delinquent accounts.
  • Understands municipal and state ordinances and resolutions in regards to billing and collection. Provide explanations to customer inquiries concerning policies, ordinances, and resolutions.
  • Oversee the creation and maintenance of all billing customers and records by:
    • Ensuring the accuracy of billing codes when new accounts are
    • Reviewing bills to discover
  • Recommends new approaches, policies, and procedures to effect continual improvements in efficiency of department and services performed.
  • Performs research and analysis of billing data usage statistics, collections efficiency, and financial reporting.
  • Ability to provide public access to or maintain confidentiality of department information and client service records according to all requirements.
  • Effectively communicate orally and in writing with co-workers, other City departments and agencies, vendors and the public.
  • Ability to understand, memorize, retain and carry out written or oral instructions and present findings in oral or written form.
  • Performs other related duties as required and assigned.

Knowledge, Skills, and Abilities Required:

  • Excellent organizational skills and ability to multi-task
  • Excellent written and oral communication skills
  • Excellent critical thinking and decision making skills
  • Demonstrated analytical and problem solving skills
  • Use of independence, initiative and discretion
  • Detail oriented, result minded and ability to meet deadlines
  • Exceptional computer skills (MS Office Suite).

Minimum Qualifications:

Education/Training: A college degree (AS or BS) with five years progressively responsible experience preferred in billing operations or a related field or seven years of billing and collection experience or related field. Preferred minimum of two years of supervisory experience or equivalent.

Working Conditions: Office Setting

Physical Requirements:

  • Ability to sit for extended periods of time
  • Finger dexterity required to manipulate objects and use a keyboard
  • Ability to see within normal parameters
  • Ability to hear within normal ranges
  • Ability to extend hand(s) and arm(s).
  • Ability to work with moderate noise levels

How to Apply: Click Here